Privacy Policy
Last updated: 2026. Trellishub ("Trellis", "we", "us") respects your privacy. This page explains what personal information we collect through this website, why we collect it, and how it's handled, in line with South Africa's Protection of Personal Information Act (POPIA).
What we collect
- Account information: name and email address (and a securely hashed password, if you sign up with email/password instead of Google) when you create a Trellis account.
- Contact & booking details: name, email, phone number, and any message or project details you submit through our Contact form or Booking form.
- Chatbot conversations: the menu options you select and any name, email, phone, or project details you choose to share with our chat assistant. The chatbot can be used without an account.
- Care Plan status: if you take up our Care Plan, we keep a record of its status and renewal date so we — and you, via your account — can keep track of it.
- Basic technical data: general region/country (used only to show pricing in your local currency) and standard browser/user-agent information.
Why we collect it
We use this information to respond to enquiries, prepare quotes, schedule consultations, manage your Care Plan, and follow up on conversations you have with our chatbot. We do not sell your information, and we do not use it for advertising.
How it's stored
Your information is stored in a secured Supabase (PostgreSQL) database. Access is restricted to the two Trellis developers via a password-protected admin area — it is never publicly visible. Passwords are hashed and are never stored or visible in plain text.
How long we keep it
We retain account, booking, contact, and chat data for as long as your account is active or as needed to provide our services and meet legal/accounting obligations. You can request deletion at any time (see below).
Your rights
You can request access to, correction of, or deletion of your personal information at any time by emailing info.trellishub@gmail.com. You can also cancel your Care Plan at any time from your My Account page.
Third parties
We use Supabase (database hosting), Vercel (website hosting), Google (optional "Sign in with Google" and email delivery), and a free IP-geolocation lookup (to display pricing in your local currency) — each only processes the minimum data needed to perform that function.
Contact us
Questions about this policy or your data? Email info.trellishub@gmail.com or call +27 72 673 8838.